Privacy policy

This Privacy Policy explains how Klure collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our store.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

When you visit or purchase from Klure, we may collect the following types of information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order details
  • IP address
  • Device and browser information
  • Website activity, such as pages viewed and products added to cart
  • Communication history with our customer support team

We only collect information that is necessary to operate our store, process orders, improve our website, and communicate with customers.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver your purchased products
  • Send order confirmations and shipping updates
  • Provide customer support
  • Handle returns, refunds, and order issues
  • Improve our website, products, and customer experience
  • Prevent fraud, abuse, and unauthorized transactions
  • Send marketing emails or promotional messages, only where permitted
  • Comply with legal, tax, and regulatory obligations

3. Payment Information

Payments on our store are processed securely through Shopify and/or third-party payment providers.

Klure does not directly store your full credit card or payment card details. Payment information is handled by secure payment processors in accordance with their own security and privacy standards.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how customers use our store.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Analyze traffic and customer behavior
  • Support advertising and retargeting campaigns

You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

5. Marketing Communications

If you sign up for marketing emails or SMS messages, we may send you promotional content, product updates, offers, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in our messages.

We do not want to send you unwanted marketing communications.

6. Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and delivery companies
  • Email and SMS marketing platforms
  • Analytics providers
  • Advertising platforms
  • Customer support tools
  • Fraud prevention services
  • Legal, tax, or compliance service providers

We only share information where necessary to provide our services, fulfil orders, improve our store, or comply with legal obligations.

7. Advertising and Analytics

We may use analytics and advertising tools, such as Google, Meta, TikTok, or other platforms, to understand website performance and show relevant advertisements.

These platforms may collect information through cookies, pixels, or similar technologies. Depending on your location, you may have the right to opt out of certain types of advertising tracking.

8. Data Retention

We keep your personal information for as long as necessary to:

  • Fulfil your order
  • Provide customer support
  • Maintain business records
  • Comply with tax, accounting, and legal obligations
  • Prevent fraud and resolve disputes

When personal information is no longer needed, we will delete it or securely anonymize it where appropriate.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to certain types of processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal data
  • Opt out of certain advertising or data-sharing practices

To make a privacy request, please contact us using the details at the bottom of this policy.

10. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online store, website, or electronic transmission is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International Customers

If you access our store from outside the country where Klure operates, your information may be transferred, stored, or processed in another country.

By using our website and placing an order, you understand that your information may be processed by Shopify, payment providers, shipping partners, and other service providers located in different regions.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

Klure may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us via email at klureonlinestore@gmail.com.