Refund policy
At Klure, we want you to feel confident when ordering from us. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return, your book should be:
- In good, resaleable condition
- Free from writing, highlighting, stains or significant damage
- Returned with any original packaging where reasonably possible
- Accompanied by proof of purchase or your order number
You may carefully inspect the book after delivery. However, items showing excessive use, damage or alterations may not qualify for a full refund.
To request a return, please contact us before sending anything back. Once your return is approved, we will provide return instructions.
Please do not send your order back without contacting us first.
30-Day Money-Back Guarantee
If you change your mind or decide the book isn’t right for you, contact us within 30 days of delivery to request a return.
Once the returned item has been received and inspected, an eligible refund will be issued to your original payment method.
This guarantee is provided in addition to any consumer rights that may apply in your country.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your book arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include:
- Your order number
- A photo of the item
- A photo of the packaging where relevant
- A short description of the issue
If the issue is confirmed, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
Approved refunds will be sent to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
If your item arrived damaged, defective, or incorrect, Klure will cover reasonable return shipping costs where a return is required.
Original Shipping Charges
For voluntary returns under our 30-day guarantee, original shipping charges are generally non-refundable unless required by applicable law.
If an item is faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights, applicable shipping costs will be handled according to those rights.
Shipping Costs
Original shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Items That May Not Qualify for a Change-of-Mind Refund
We may decline or reduce a voluntary refund where:
- The book has been significantly damaged after delivery
- Pages have been written on, highlighted extensively, removed or altered
- The item shows excessive use beyond reasonable inspection
- The return was sent without contacting us first
- The item was specifically identified as final sale before purchase
This does not affect your rights where an item is faulty, damaged, incorrect or not as described.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We can usually cancel an order if it has not yet been processed or dispatched. Once an order has shipped, it will need to follow the normal return process.
Incorrect Addresses & Failed Deliveries
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply if you request redelivery.
If you notice an address mistake before dispatch, contact us immediately and we’ll try to correct it.
Failed Deliveries & Incorrect Addresses
Please make sure your shipping address is correct before placing your order.
Klure is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If your order is returned to us, we may offer to reship it, but additional shipping fees may apply.
Contact Us
For return, refund or order questions, please contact us through our Contact Us page or email:
Please include your order number so we can assist you faster.